Refund Policy

This policy applies to paid plans, from the day they go on sale. It works together with our Subscription Terms.

Your 14-day right of withdrawal

If you live in the EU and buy as a consumer, you can withdraw from a new subscription within 14 days of the day you subscribed, without giving a reason.

To withdraw, tell us clearly before the 14 days end, by writing to [TBD: contact email]. Any clear statement is enough.

How this works for digital services

A subscription normally starts straight away. Checkout asks you to confirm that you want it to start during the 14-day period, and that you know what this means for your right of withdrawal:

• If you withdraw after the service has started, we refund what you paid minus a proportionate amount for the time up to the moment you told us.
• If the service has been fully provided within the 14 days, after you gave that confirmation, you no longer have a right of withdrawal.
• For digital content that is not on a physical medium, you lose the right of withdrawal once supply has started, if you agreed to that beforehand.

How we refund you

We refund you without undue delay, and at the latest 14 days after we receive your notice. We use the same payment method you paid with, at no cost to you.

Other refunds

When you cancel, your plan stays active until the end of the period you paid for and you are not charged again. Outside the right of withdrawal, we do not refund the unused part of a paid period.

This does not affect your legal rights if the service is faulty or does not match what we promised. If you think we charged you by mistake, please contact us.

Business customers

The right of withdrawal is for consumers. It does not apply if you buy for your business.

Contact

Write to [TBD: contact email].